Frequently Asked Questions

Welcome to Merrell Slippers Zone’s FAQ section! We’re here to answer all your questions about our products, shipping, returns, and more. Whether you’re an outdoor enthusiast looking for rugged hiking boots or someone who values cozy comfort at home, we’ve got you covered.

Quick Tip: Our global delivery brings adventure-ready footwear and cozy slippers to your doorstep, with shipping options to suit every need.

Product Questions

What types of footwear do you offer?
We specialize in high-quality footwear for every occasion:
  • Boat Shoes: Perfect for casual outings and nautical adventures
  • Heels: Stylish options for dressier occasions
  • Hiking Boots: Rugged footwear for trail enthusiasts
  • Insoles & Accessories: Comfort enhancements for all your shoes
  • Sandals: Breathable options for warm weather
  • Slippers: Premium comfort for home relaxation
How do I choose the right size?
Our footwear follows standard sizing, but we recommend checking the specific product page for any size notes. If you’re between sizes or unsure, consider sizing up for hiking boots (to accommodate thicker socks) or down for slippers (for a snugger fit).
Are your products suitable for outdoor activities?
Absolutely! Our hiking boots and boat shoes are specifically designed for outdoor adventures, with durable materials and supportive construction. Even our slippers are made with high-quality materials that can handle brief outdoor use.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Reseda, California warehouse, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected].
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch
  • Free Shipping: For orders over $50 via EMS, arriving in 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days. You’ll receive a notification email when your order ships, complete with tracking information.
Can I track my order?
Yes! Once your order ships, we’ll email you a tracking number. You can use this on the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your package’s journey.
What if I need to change my shipping address?
Address changes must be made within 2 hours of ordering. Please contact us immediately at [email protected] if you need to update your shipping information.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn and in their original condition with all tags attached. Please see our full Returns Policy for detailed instructions.
What if my shoes don’t fit?
Within our 15-day return window, you can exchange for a different size or return for a refund. Please ensure the shoes are unworn and in original condition.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part. We recommend using a trackable shipping method for returns.

Payments & Security

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Are duties and taxes included in the price?
International customers may be responsible for local customs fees, import duties, and taxes. These charges vary by country and are not included in your order total. We recommend checking with your local customs office for estimated fees.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your financial details are secure.

Contact & Support

How can I contact customer service?
Our customer service team is happy to help! You can reach us at: We typically respond to emails within 1-2 business days.

Remember: Whether you’re gearing up for mountain trails or settling in for a cozy evening, Merrell Slippers Zone is committed to delivering comfort and quality to your doorstep. Happy adventures and relaxing moments ahead!