Returns & Exchanges Policy

At Merrell Slippers Zone, we stand behind the quality of our footwear just as we stand with you on every outdoor adventure and cozy moment at home. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Step 2: Package Your Items

Once approved, carefully pack your items in the original packaging with all tags still attached. Include a copy of your order confirmation or packing slip. For exchanges, please clearly indicate the new product/size you prefer.

Step 3: Ship Your Return

Ship your return to our facility at:

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Processing

Upon receipt and inspection of your return (typically within 3-5 business days):

• Refunds will be issued to your original payment method
• Processing time: 5-7 business days after approval (timing depends on your financial institution)
• For exchanges, your new items will ship once we process your return

Non-Returnable Items

To ensure customer safety and hygiene, the following items cannot be returned or exchanged:

• Custom orthopedic insoles
• Opened packages of shoe care accessories

Note: All footwear must be in unworn condition with original soles completely clean to qualify for return.

International Returns

For customers outside the United States (excluding certain Asian countries and remote areas as noted in our shipping policy):

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges