Welcome to Merrell Slippers Zone (“we”, “our”, or “us”). These Terms and Conditions govern your use of hikingmerrell.com (the “Site”) and all purchases made through our platform. By accessing our Site or making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our Site only for lawful purposes related to purchasing outdoor and indoor footwear. Prohibited activities include:

• Attempting to compromise site security
• Using automated systems to extract data
• Misrepresenting your identity or order information

1.2 Intellectual Property

All content on this Site, including product designs, logos, and text, is the property of Merrell Slippers Zone or its licensors and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our footwear products (including boat shoes, heels, hiking boots, sandals, and slippers) and accessories. However, we cannot guarantee that product colors or features will display exactly as shown due to variations in monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Custom orthopedic insoles
• Opened packages of shoe care accessories

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for reasons including but not limited to:

• Product unavailability
• Errors in pricing information
• Suspected fraudulent activity

3.2 Pricing and Payment

All prices are in USD. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. For payment issues, we may cancel your order or suspend future orders.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4.2 Shipping Methods

We offer two shipping options:

Note: Delivery times are estimates and may vary by destination. We cannot ship to certain Asian countries and remote areas.

4.3 International Orders

International customers are responsible for:

• Any customs duties, taxes, or fees
• Complying with local import regulations

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the delivery date. To be eligible:

• Items must be unworn and in original packaging
• All tags must be attached
• You must initiate the return process within 15 days

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return reason
2. Wait for approval and return instructions
3. Ship items to: Merrell Slippers Zone Returns, 639 Oakway Lane, Reseda, CA 91335 USA

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.3 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return.

6. Customer Responsibilities

As a customer, you agree to:

• Provide accurate shipping and payment information
• Inspect products upon delivery and report any issues within 48 hours
• Follow proper return procedures for eligible items
• Comply with all applicable laws regarding product use

7. Limitation of Liability

Merrell Slippers Zone shall not be liable for:

• Delays or failures in delivery beyond our control (e.g., weather, customs delays)
• Incorrect product use or failure to follow care instructions
• Indirect, incidental, or consequential damages

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our Site with a new effective date. Your continued use after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or your order:

Email: [email protected]
Mail: 639 Oakway Lane, Reseda, CA 91335 USA

We typically respond within 24-48 hours.